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Zammad

Zammad is a self-hostable, open-source alternative to Zendesk / Freshdesk. This page compiles its license, stack, deployment, maintenance and hosting details from public sources (updated 2026-06-16).

At a glance

category (analytics, CRM, file-storage, BI, etc.)
helpdesk/ticketing
SaaS-tool-it-replaces (e.g. 'Google Analytics', 'Notion')
Zendesk / Freshdesk
license type (MIT, AGPL, GPL, BSL, etc.)
AGPLv3
primary language/stack
Ruby on Rails / JavaScript
deployment method (Docker, Helm/K8s, bare-metal, one-click)
Docker, bare-metal
GitHub stars (snapshot, dated)
~4k (approx, 2025)
last-commit recency / maintenance activity
Active
managed-hosting-available (yes/no + who offers it)
Yes — Zammad GmbH (hosted)
minimum RAM/CPU footprint
~2-4GB RAM recommended
has-active-community (Discord/forum size tier)
Active community forum

Full-featured customer support system. Star count approximate.

Official site / source ↗

Some links may be affiliate links that support this directory.

FAQ

What does Zammad replace?
Zammad is a self-hostable alternative to Zendesk / Freshdesk.

What's notable about Zammad?
Full-featured customer support system. Star count approximate.

Is the data here verified?
Yes — every entry is compiled from public sources and links out to its source.